Shipping policy
Processing Time
Orders are processed within 1–3 business days of purchase. You'll receive a shipping confirmation email with tracking once your order has been dispatched.
United Kingdom
All UK orders are shipped in GBP with prices inclusive of any applicable UK taxes shown at checkout. Estimated delivery time is [X] business days from dispatch.
European Union (including Spain)
Orders shipped to Spain and the rest of the EU may be subject to import duties, taxes, or customs clearance fees charged by the destination country's customs authority upon arrival. These charges are the responsibility of the customer and are not included in the product price or shipping cost at checkout. Locked Society is not responsible for any additional charges applied at the time of delivery. Estimated delivery time for EU orders is [X] business days from dispatch, in addition to any time required for customs clearance.
Colombia
Orders shipped to Colombia may also be subject to import duties, taxes, or customs clearance fees charged by Colombian customs authorities upon arrival. These charges are the customer's responsibility and are not included in the product price or shipping cost. Estimated delivery time is [X] business days from dispatch, in addition to any time required for customs clearance.
Customs & Import Duties (All International Orders)
Orders shipped outside the United Kingdom, including to Spain and the rest of the EU, may be subject to import duties, taxes, or customs clearance fees charged by the destination country's customs authority. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Locked Society is not responsible for any additional charges applied at the time of delivery.
Lost, Delayed, or Damaged Packages
If your order is lost, significantly delayed, or arrives damaged, please contact us at lockdsociety@proton.me with your order number and we'll help resolve it.
Questions
For any shipping questions, reach us at lockdsociety@proton.me