Refund policy

Returns & Refunds Policy

Right to Cancel
You have the right to cancel your order within 14 days of receiving it, without giving any reason. To exercise this right, contact us at lockdsociety@proton.me with your order number before the 14-day period ends.

Return Window
Once you've notified us, you have a further 14 days to send the item back to us.

Condition of Returned Items
Items must be returned unworn, unwashed, and in their original condition, with all tags attached. Items that show signs of wear, washing, or damage will not be eligible for a refund and may be sent back to you at your cost.

How to Return
Email lockdsociety@proton.me with your order number and the item(s) you're returning. We'll confirm the return address and next steps.

Return Shipping Costs
The customer is responsible for return shipping costs, unless the item arrived faulty or incorrect. We recommend using a tracked service, as we can't be held responsible for items lost in transit back to us.

Refunds
Once we receive and inspect your return, we'll process your refund to your original payment method within 14 days. Original shipping costs are non-refundable, except where the return is due to our error (faulty or incorrect item).

Exchanges
We don't currently offer direct exchanges. If you need a different size or colour, please return your original item for a refund and place a new order.

Faulty or Incorrect Items
If your item arrives faulty, damaged, or isn't what you ordered, contact us at lockdsociety@proton.me within 14 days of delivery with photos of the issue. We'll cover return shipping and send a replacement or full refund.

International Returns (EU, America, etc.)
The same policy applies to international orders. Customers are responsible for return shipping costs and any customs fees incurred when sending the item back, except in cases of faulty or incorrect items.

Questions
For anything not covered here, reach us at lockdsociety@proton.me.